Shipping policy
Last updated: 1st of January 2026
Thank you for shopping with Akerli. This Shipping Policy outlines our shipping procedures, delivery times, and important information regarding your order.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that during peak periods, promotions, or holidays, processing times may be slightly longer.
2. Shipping Times
Estimated delivery times vary depending on your location:
-
Europe, United States, United Kingdom, Canada, Australia, New Zealand:
7–14 business days
-
Rest of the World:
10–20 business days
Please note that these are estimated delivery times and may vary due to factors outside our control such as customs delays, carrier disruptions, or local postal services.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method (if applicable). We may occasionally offer free shipping promotions.
4. Customs, Duties & Taxes
For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Akerli is not responsible for delays caused by customs.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow a few days for tracking information to update in the carrier’s system.
6. Delays & Issues
While we strive to deliver your order within the estimated timeframe, delays can occasionally occur due to unforeseen circumstances.
If your order has not arrived within 30 business days, please contact us at support@akerli.com and we will investigate the issue.
7. Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
8. Lost or Stolen Packages
Akerli is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you believe your package has been lost, please contact the shipping carrier directly.
9. Contact Information
If you have any questions regarding your order or this Shipping Policy, please contact us at:
Email: support@akerli.com
Akerli
Operated by Wazmouse Spain, S.L
Carretera de Cádiz, km 158
Urb. Alcazaba Beach, Apto 1002
29680 Estepona, Málaga
Spain
NIF: B09992298